Need Help?

Need Help?

Please choose the related issue for your support request:

  • I have problems running the free scan
  • I haven't purchased yet and have a few questions
  • I have purchased and need support
  • Billing and invoices
  • Missing a license key or account details

I have problems running the free scan

  • OpenProblems running Reimage free scan

    While Reimage is built to work in any situation, there are certain conditions which require some user interaction - if you encounter an issue while trying to run our free scan make sure you check and try the following:

    1. You have disabled any content filtering software from blocking Reimage
    2. Add Reimage to any Firewall and open port: 80 on Reimage process (Typically Reimage.exe)
    3. Make sure you are not using P2P file sharing application while running our Repair (example: Emule, Utorrent)
    4. Close any bandwidth allocation programs (Example: Net limiter)
    5. Try to run under Safe-mode with networking: Go to Start menu > Reimage repair >Run in safe mode
  • OpenWhich operating systems do Reimage support?

    Most Microsoft based operating systems are supported by Reimage. View a full list of supported Operating System configurations.
    Non-supported operating systems are pre XP editions and NT/2000.
    If you have a version which is supported by Reimage and still aren't able to repair, please contact support by clicking here.

  • OpenHow does Reimage PC repair work?

    Reimage is the only PC repair service that has the technology to not only remove damage, but to also reverse the damage done to your operating system by replacing damaged, corrupted, and deleted files with new and healthy files. We do this with the use of our continuously updated online database.

    After the quick scan detects all errors on your PC's operating system, the repair will deactivate then quarantine all malware found. All system files, DLLs, and Registry keys that have been corrupted or damaged will be replaced with new healthy files that are downloaded from the online database.

    The online database is comprised of millions of updated essential components that will replace any damaged or missing file on a Windows operating system with a healthy version of the file so that your PC's performance, stability & security will be restored and even improve. Every time you run the Reimage program, it will immediately download the latest files that you'll need for a successful repair.

  • OpenPackages - Usage, validity, prices

    Reimage is available in a license format. This means that each purchased license can be used on one computer for a time period of one year from date of purchase. Each computer needs its own license. The Reimage program will remain on the computer on which it is downloaded and can be used as many times as needed within the one year time frame. Pricing may vary according to how many licenses are purchased. Each license will expire exactly one year after the date of purchase. (Reimage will remind you of the expiration time and allow an option to renew your license.) A refund for any purchased licenses can be requested up to 60 days from the date of purchase.
    Read the full refund policy here

Can't find an answer?

I have purchased Reimage and need support

Please choose the related issue for your support request

  • Reimage failed, how can I try again?
  • My computer froze during repair, what can I do?
  • I still have a problem with my PC, what can be done?
  • How do I remove Reimage program?
  • How do I reverse the Reimage repair?
  • How do I get a refund?
  • Invalid license key.
  • None of the above. Request Support

Reimage failed. How can I try again?

  • OpenHow do I remove Reimage program?

    Go to the start menu (or Add/Remove programs) and choose Reimage Repair. From there you can choose to remove the Reimage application. Follow instructions on the uninstall Wizard, and restart your computer when prompted to do so.

  • OpenHow do I reverse the Reimage repair?

    If you haven't made any major changes to the PC in question, you can safely reverse the whole repair process. Go to the start menu (or Add/Remove programs) and choose Reimage Repair. From there you can choose to revert changes. Follow instructions on the uninstall Wizard, and restart your computer when prompted to do so.

Can't find an answer?

I have purchased Reimage and need support

Please choose the related issue for your support request

  • I would like a refund
  • Billed twice
  • Resend my proof of purchase
  • Can't find an answer?

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